After the completion of a successful Pilot Program at select Canadian multi-residential buildings (September – November 2019) Snaile received the first of its kind in Canada and the only official approval to deliver to Snaile lockers by all major Canadian carriers nationally including Amazon Canada, Canpar, DHL, FedEx, Intelcom (a major Amazon carrier), Purolator and UPS. This means that Snaile has delivery contracts in place with most major Canadian carriers which addresses concerns such as who is liable for deliveries into lockers (Snaile participates in liability under contract), precludes delivery companies from leaving parcels laying around and ensures that carriers officially deliver to Snaile. Carrier drivers know in advance direct from their head office through formal channels that they are to deliver to a Snaile locker before they even show up to a Snaile install and Snaile deliveries are marked in their internal delivery workflows as “Delivered to Snaile” much like a delivery code like “left with concierge”, eliminating liability associated with non-approved lockers and ensuring carrier adoption.
Carrier logos and their respective/unique delivery workflows are now displayed and accessed by Canadian carriers at each Snaile locker site throughout Canada. All other carriers such as the local flower shop or prepared meals service that do not have their logo displayed, can also make deposits via the “Other Carrier” workflow button (Snaile continues to expand its integration with other Canadian carriers and delivery services). Snaile assigns on-boarding specialists to each new location on the go-live date to greet carriers and walk them through a typical deposit process, introduce the smart amenity to residents and staff and to train property managers with all the tools and features the Snaile Cloud offers.
This is the first and only official approval by Canadian carriers of automated parcel lockers in Canada for use in multi-residential applications. Many carriers will not deliver to non-Snaile lockers, and those drivers that do deliver to non-Snaile lockers are doing so without corporate approval which then raises the question of liability, longevity and locker deliveries being systemic.
Other parcel locker companies attempt to make a building’s locker introduction by phoning the carrier’s local supervisor (under the radar) in hopes the drivers will actually receive the message and then actively adopt the new parcel delivery method. This method can never stay on top of driver changes, is not systemic and presents liability issues. Our findings prove that formal and official parcel carrier integration plus Snaile’s live on-boarding session is critical to making the parcel locker program ongoing and successful.
Non-Snaile parcel locker companies have been known to post the carrier login code on the non-Snaile lockers (property managers have been known to adopt this method as well in efforts to facilitate carrier deposits), further substantiating that there is no systemic adoption of their locker systems in Canada and the non-Snaile locker process is haphazard in Canada.
Snaile, Canada’s Parcel Locker Company.
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
